Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Trinium Plant Hire Pty Ltd (“Trinium”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information in connection with our equipment hire services, website, and related operations.

By using our website, booking or hiring equipment, or otherwise providing personal information to us, you consent to the handling of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Full name, business name, and contact details (address, email, phone number).
  
• Driver’s licence, trade qualifications, or other proof of identity or competency.
  
• Payment and billing details (e.g. credit or debit card information).
  
• Hire records and correspondence with Trinium (including online forms or emails).
  

1.2 Equipment and Operational Data

• GPS and telematics data from hired equipment, including location, usage hours, and performance information.
  
• Site access and delivery details (e.g. coordinates or project site addresses).
  

1.3 Website and Cookies

When you visit our website, we may collect:

• IP address, browser type, and device information.
  
• Website activity through analytics tools and cookies to enhance user experience and remember preferences.
  

You may disable cookies in your browser settings, but this may affect website functionality.

2. How We Use Your Information

We collect and use your information for the following purposes:

• To process equipment hire bookings and manage hire agreements.
  
• To verify your identity, qualifications, and payment details.
  
• To deliver, monitor, and maintain hired equipment.
  
• To issue invoices, process payments, and manage accounts.
  
• To track equipment for safety, maintenance, and recovery purposes.
  
• To communicate updates, confirmations, and service notices.
  
• To improve our website, products, and customer service.
  
• To comply with legal and regulatory obligations.
  

3. Disclosure of Personal Information

We may disclose your personal information to:

• Payment processors (e.g. Stripe) for secure transaction handling.
  
• Delivery contractors, mechanics, and maintenance service providers.
  
• Insurers, recovery agents, and legal representatives in the event of loss, damage, or dispute.
  
• Government or regulatory authorities, if required by law.
  
• IT service providers, web hosting, and data storage partners who support our operations.
  

We do not sell or rent your personal information to third parties.

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure.

This includes:

• Secure electronic storage systems and encrypted payment processing.
  
• Limited internal access to authorised staff only.
  
• Regular system monitoring and maintenance.
  

Despite these precautions, no system is completely secure. By using our services, you acknowledge that you provide information at your own risk.

5. GPS and Equipment Tracking

Certain equipment is fitted with GPS and telematics systems.
We collect this data to:

• Ensure equipment safety, performance, and maintenance scheduling.
  
• Monitor unauthorised movement or use.
  
• Assist in recovery of lost or stolen equipment.
  

By hiring equipment, you consent to the collection and use of GPS tracking data for these purposes.

6. Marketing and Communications

We may use your contact details to send you information about our services, promotions, or updates.

You can opt out of marketing communications at any time by following the unsubscribe link in emails or contacting us directly.

7. Access, Correction, and Deletion of Your Information

Under the Australian Privacy Principles, you have the right to:

• Request access to your personal information held by us.
  
• Request correction if your information is inaccurate, incomplete, or outdated.
  
• Request deletion where appropriate (subject to legal or contractual obligations).
  

Requests can be made in writing via email (see Section 10).

8. Retention of Information

We retain your personal and transactional data only for as long as necessary to:

• Fulfil the purposes described in this Policy, or
  
• Comply with legal, accounting, or reporting obligations.
  

Equipment tracking data may be retained for operational and safety records for up to 7 years after hire completion.

9. Third-Party Websites

Our website may contain links to external websites.
Trinium is not responsible for the privacy practices or content of third-party sites. You should review their privacy policies before providing any personal information.

10. Contact Us

If you have any questions, complaints, or requests relating to this Privacy Policy, please contact:

Trinium Plant Hire Pty Ltd
📧 Email: info@trinium.com.au
📞 Phone: 131 252
🕒 Operating Hours: 24/7

We aim to respond to all privacy-related inquiries within 10 business days.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
All changes will be published on our website with the updated “Last updated” date.
Continued use of our services after updates constitutes acceptance of the revised policy.